Preguntas más frecuentes

Sí, será

Por favor, asegúrese de seguir los pasos a continuación:

1/ Descarga el paquete de themeforest.net (El archivo está en formato zip)

2/ Extrae el archivo que acabas de descargar (No olvides este paso).

3/ Busque este archivo: ella-xxx-sections-ready.zip en la carpeta Ella Sections Ready xxx, luego solo necesita cargar el archivo ella-xxx-sections-ready.zip en su tienda Shopify.

- Si desea utilizar la versión Ella RTL. Encuentre este archivo: ella-xxx-sections-ready-rtl.zip en la carpeta Ella Sections Ready xxx RTL, luego solo necesita cargar el archivo ella-xxx-sections-ready-rtl.zip en su tienda Shopify

- Si desea instalar un tema secundario, vaya a la carpeta del tema correspondiente

Para ahorrar tiempo y comunicarse con nuestro soporte rápidamente, siga los pasos a continuación:

• Cree una cuenta de personal para nosotros (con permiso de Temas y permiso de Configuración) http://docs.shopify.com/manual/settings/account/staff-members
• Capture una captura de pantalla o un video del problema que obtenga.
• Especifique qué plantilla y versión está utilizando.
• Describa claramente cómo reproducir el problema.
• Envíe toda la información (cuenta del personal, captura de pantalla, video, nombre y versión de la plantilla, descripción de los problemas, enlace) a email@dominio.com

Sí, lo ayudaremos a instalar la plantilla si es necesario.

Normalmente no brindamos soporte durante los fines de semana, excepto en casos urgentes. En estos casos, solo necesita marcar "Urgente" en su correo electrónico, nos pondremos en contacto con usted lo antes posible.

1/ Cree una cuenta de personal para nosotros (con permiso de Temas y permiso de Configuración) http://docs.shopify.com/manual/settings/account/staff-members

2 / Capture una captura de pantalla o video para el problema que obtiene.

3/ Especifique qué plantilla y versión está utilizando.

4/ Describa claramente cómo reproducir el problema.

5/ Envíe un ticket de soporte aquí: https://halosoft.ticksy.com/ . Nuestro equipo de soporte se comunicará con usted lo antes posible, ayúdenos a esperar.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Use texto superpuesto para dar a sus clientes una idea de su marca. Seleccione una imagen y texto que se relacione con su estilo e historia.

Cancellation before payment
-If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

-The original order number -Withdrawing an order after payment
-If you have already paid for an order and want to cancel it, please contact our Customer Service Department at Support@hiychic.com as soon as possible.

-If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

-If the package has already been dispatched, then we are not able to cancel or change the order.

-If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at Support@hiychic.com and we will process the updated order; there is usually no additional fee for this service.

-Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Support@hiychic.com, please provide us with the following information:

-The original order number

-The reason for the exchange

-Photographs clearly showing the problem with the item

-Details of the requested replacement item: the item number, the name and color

-Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

At Hiychic, we pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or shipment issues.

*Quality Issues:
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

*Shipment Issues:
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.